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Welcome to Oliver Spencer Store (www.oliverspencermens.com). These Terms and Conditions govern your use of our website and purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Store

Oliver Spencer combines meticulous British tailoring with contemporary design to create premium menswear that stands the test of time. Our collections include:

  • Accessories, Bags, and Hats & Gloves
  • Clothing including Coats & Jackets, Knitwear, Shirts, and Trousers
  • Tailored pieces including Suits and Unstructured Suits & Blazers
  • Casual wear including T-Shirts & Polo Shirts and Sweatshirts

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems or other users’ accounts
  • Not use the website in any way that could damage, disable, or impair its functionality
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be responsible for all activities that occur under your account

3. Product and Service Description

We strive to accurately represent our products through:

  • Detailed descriptions of materials, construction, and sizing
  • High-quality product images showing color and details
  • Clear pricing in GBP including any applicable taxes

Note: While we make every effort to display colors accurately, we cannot guarantee that your device’s display will precisely match the actual product colors.

4. Order and Payment Terms

4.1 Order Process

Your order represents an offer to purchase which we accept when we send you an order confirmation email. We reserve the right to refuse any order before acceptance.

4.2 Pricing

All prices are in GBP and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

4.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. Your card will be charged when we confirm your order.

4.4 Shipping

We offer two shipping options:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

We currently ship worldwide with the exception of some Asian countries and remote regions. Delivery times may vary depending on your location and customs processing.

5. Returns and Refunds

5.1 Returns Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for return:

  • Items must be in original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In the original packaging

Important: For hygiene reasons, we cannot accept returns on Underwear and Socks unless they are faulty or not as described.

5.2 Return Process

To initiate a return:

  1. Email our customer service team at [email protected] with your return request
  2. Wait for approval (we’ll respond within 1 business day)
  3. Package your return securely in the original packaging
  4. Ship the package to our returns address using a tracked method

Our Returns Address:
Oliver Spencer Returns
73 Lemon St
Truro, GB TR4S 7HW
United Kingdom

5.3 Refunds

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable unless the return is due to our error

6. Intellectual Property

All content on this website, including:

  • Text, graphics, logos, and button icons
  • Product designs and descriptions
  • Photography and digital downloads

is the property of Oliver Spencer or its content suppliers and protected by international copyright laws. The “Oliver Spencer” name and logo are registered trademarks.

7. Limitation of Liability

Oliver Spencer shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of the site
  • Delays or failures in delivery due to circumstances beyond our reasonable control
  • Inaccuracies in product descriptions where such inaccuracies are not due to our negligence

Our total liability for any claim related to your use of the site or products purchased shall not exceed the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details about how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Oliver Spencer Store
73 Lemon St
Truro, GB TR4S 7HW
United Kingdom
Email: [email protected]