At Oliver Spencer, we take pride in crafting premium menswear with meticulous British tailoring. We want you to be completely satisfied with your purchase. If for any reason you’re not entirely happy with your order, we offer a straightforward returns and exchange process.

Returns Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for return, items must be:

  • In original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on Underwear and Socks unless they are faulty or not as described.

How to Return an Item

Follow these simple steps to return your Oliver Spencer purchase:

  1. Initiate your return: Email our customer service team at [email protected] with your return request using the template below.
  2. Wait for approval: We’ll respond within 1 business day with return authorization and instructions.
  3. Package your return: Securely pack the item(s) in the original packaging with all tags attached.
  4. Ship your return: Send the package to our returns address (provided in your authorization email) using a tracked shipping method.
  5. Receive confirmation: We’ll email you once we’ve processed your return.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or not as described. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Exchange Process

To exchange an item for a different size or color:

  1. Follow the same return process outlined above
  2. Clearly state in your email that you’d like an exchange and specify the replacement item
  3. If the replacement item is more expensive, you’ll need to pay the difference
  4. If it’s less expensive, we’ll refund the difference

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Oliver Spencer Customer Service, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Item Name: [Product Name] – SKU/Product Code: [If available] – Size: [Size] – Color: [Color] – Reason for Return: [Reason – e.g., incorrect size, change of mind, etc.] [For exchanges, add: I would like to exchange this for: [New Size/Color/Item]] Please advise on the next steps for processing this return. Best regards, [Your Full Name] [Your Contact Number] [Your Order Number] [Your Shipping Address]

Our Returns Address

Oliver Spencer Returns
73 Lemon St
Truro, GB TR4S 7HW
United Kingdom

International Returns: Please note that we cannot refund any customs duties or import taxes paid on your original order. These are the responsibility of the customer.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and either replace the item or issue a full refund, including original shipping costs.

For any questions about our returns policy, please don’t hesitate to contact our customer service team who will be happy to assist you.