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At Oliver Spencer (“we”, “us”, or “our”), we are committed to protecting your privacy with the same dedication to excellence that defines our premium menswear collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oliverspencermens.com (the “Site”).

1. Information We Collect

We collect information that helps us provide our refined British craftsmanship to customers worldwide:

  • Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
  • Transaction Information: Details about purchases of our suits, knitwear, accessories and other products.
  • Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our Site.
  • Usage Data: Information about how you interact with our Site, including pages visited and items viewed.
  • Marketing Preferences: Your preferences in receiving marketing from us.

2. How We Use Your Information

We use your information to deliver the sophisticated service expected from Oliver Spencer:

  • To process and fulfill your orders for our premium menswear collections
  • To provide customer support with the same attention to detail as our tailoring
  • To improve our Site and product offerings
  • To send you information about new collections, promotions and style advice (if you opt-in)
  • To prevent fraud and enhance security
  • To comply with legal obligations

3. Data Sharing and Disclosure

Your information is handled with the same discretion we apply to our sartorial creations:

  • Service Providers: We share data with trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, marketing, and IT services.
  • Legal Requirements: We may disclose information if required by law or to protect our rights.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve an international clientele (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same standard of excellence as our finest unstructured blazers:

  • Industry-standard encryption for all transactions
  • Secure servers and network infrastructure
  • Regular security assessments
  • Limited access to personal data within our organisation

6. Your Rights

You have rights regarding your personal information, including:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure of your personal data
  • Restriction: Limit how we use your information
  • Objection: Object to certain processing activities
  • Portability: Receive your data in a structured format

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our Site uses cookies to enhance your shopping experience:

  • Essential Cookies: Necessary for site functionality and secure checkout
  • Performance Cookies: Help us improve our Site
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Show relevant ads (with your consent)

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our Site with a new “Last Updated” date.

10. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact us at:

Oliver Spencer Store
73 Lemon St, Truro, GB TR4S 7HW
Email: [email protected]