Welcome to the Oliver Spencer FAQ section. Here you’ll find answers to common questions about our premium menswear collections, delivery services, returns policy and more. Should you require further assistance, our customer service team is always happy to help.
Product Questions
What types of products does Oliver Spencer offer?
We specialise in premium menswear including: Accessories, Bags, Clothing, Coats & Jackets, Hats & Gloves, Knitwear, Scarves, Shirts, Shorts, Socks, Suits, Sunglasses, Sweatshirts, T-Shirts & Polo Shirts, Ties, Trousers, Underwear, and Unstructured Suits & Blazers. Each piece reflects our commitment to refined British style with contemporary detailing.
Where are Oliver Spencer products made?
Our garments are crafted with meticulous attention to detail, embodying the finest traditions of British tailoring while incorporating modern design elements. Each piece is carefully prepared by our team in Truro before dispatch.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for your convenience. All transactions are processed securely.
Can I modify my order after it’s been placed?
As we begin processing orders quickly (within 1-2 business days), we’re unable to modify orders once submitted. You may return unwanted items under our returns policy if needed.
Delivery Information
What delivery options are available?
We offer two premium delivery services:
Standard Shipping:
– £12.95 flat rate
– Delivered via DHL or FedEx
– 10-15 business days after processing
– Includes full tracking and signature confirmation
Free Shipping:
– Automatically applied to orders over £50
– Delivered via EMS
– 15-25 business days after processing
– Includes basic tracking
Standard Shipping:
– £12.95 flat rate
– Delivered via DHL or FedEx
– 10-15 business days after processing
– Includes full tracking and signature confirmation
Free Shipping:
– Automatically applied to orders over £50
– Delivered via EMS
– 15-25 business days after processing
– Includes basic tracking
Do you ship internationally?
Yes, we ship worldwide excluding some Asian and remote regions. Please note that customs duties may apply to international orders, and we cannot guarantee delivery dates for international shipments.
How can I track my order?
Once dispatched, you’ll receive a confirmation email with tracking information. Our premium carriers provide real-time updates so you can follow your package’s journey.
Returns & Exchanges
What is your returns policy?
We offer a 15-day return window from the date of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Policy page for full details on how to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service for your protection.
Customer Service
How can I contact customer service?
Our customer service team is here to help with any inquiries. You can reach us at [email protected]. We’re committed to providing the same exceptional service that complements our exceptional style.
Where is Oliver Spencer located?
Our address is: 73 Lemon St, Truro, GB TR4S 7HW. While we don’t have a physical store at this location, our team works diligently from here to prepare your orders with care.
At Oliver Spencer, we believe that true style deserves equally refined service. We appreciate your trust in us to deliver your menswear essentials with the attention to detail that goes into every stitch of our garments.